Support
Something not working, or an idea for the app? Write to us and you will get a reply.
Email info@simongneuss.com
We answer within two working days. It helps enormously if you include your iPhone model, your iOS version, and what you were doing when the problem happened.
Common questions
Where does my heart rate come from?
Two sources. If you wear an Apple Watch, allow Splitcast access to Apple Health and it reads your heart rate from there. Otherwise pair a Bluetooth sensor under Settings, Bluetooth Watch: any chest strap or arm band works, and so does a watch put into heart rate broadcast mode.
My watch does not show up when scanning
Broadcast mode has to be switched on, on the watch itself, and most watches broadcast to only one receiver at a time, so close other apps that might be holding the connection.
- Garmin: Settings, Sensors and Accessories, Wrist Heart Rate, Broadcast Heart Rate.
- WHOOP: menu, Device Settings, Broadcast Heart Rate.
- Polar, Suunto and COROS: look for a broadcast or heart rate sharing option in the watch's own settings.
Scanning needs a real iPhone. Bluetooth is not available in the iOS Simulator.
Do I need an account?
No. Splitcast has no sign-in. Everything is stored on your iPhone.
Can I use it on a treadmill or indoors?
Yes. The interval timer and the spoken cues work without GPS. Without a location fix the app cannot report pace or distance, so heart rate targets are the better way to steer an indoor session.
Why does Splitcast ask for background location?
So it keeps measuring your run when the screen locks or you switch to your music app. Without it, your distance stops the moment the phone sleeps. The coordinates never leave your device. See the privacy policy.
Will the cues talk over my music?
Yes, that is the point. Splitcast ducks your audio, speaks the cue, and hands the volume back.
How do I import my coach's plan?
Open Workouts, then Import, and paste a link to the Google Sheet. The sheet has to be shared so that anyone with the link can view it, otherwise your phone cannot read it. The expected column layout is described in the app's import screen.
How do I change the language?
Settings, Language. The app text and the spoken cues can be set independently, so you can keep the interface in English and be coached in German, or the other way round.
How do I delete my data?
Swipe a run away in the History tab to delete it. Deleting the app removes everything Splitcast has stored. Runs you saved to Apple Health are deleted in the Health app.
Report a bug or request a feature
Send it to info@simongneuss.com. Bug reports that include the steps to reproduce get fixed fastest.